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CRM
Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.[1]
CRM systems compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media.[2] They allow businesses to learn more about their target audiences and how to best cater for their needs, thus retaining customers and driving sales growth.[3] CRM may be used with past, present or potential customers. The concepts, procedures, and rules that a corporation follows when communicating with its consumers are referred to as CRM. This complete connection covers direct contact with customers, such as sales and service-related operations, forecasting, and the analysis of consumer patterns and behaviors, from the perspective of the company.[4] According to Gartner, the global CRM market size is estimated at $69 billion in 2020.[5][6]
Bolsover is a market town and the administrative centre of the Bolsover District, Derbyshire, England. It is 145 miles (233 km) from London, 18 miles (29 km) from Sheffield, 26 miles (42 km) from Nottingham and 54 miles (87 km) from Manchester. It is the main town in the Bolsover district.
The civil parish for the town is called Old Bolsover. It includes the town and the New Bolsover model village, along with Carr Vale, Shuttlewood, Stanfree, Oxcroft, and Whaley. Its population at the 2011 UK Census was 11,673.[1]
Bolsover, along with several nearby villages, is situated in the north east of the county of Derbyshire. It is the main town in the District of Bolsover, which is an electoral constituency and part of Derbyshire.
