Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
CRM systems compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. They allow businesses to learn more about their target audiences and how to best cater for their needs, thus retaining customers and driving sales growth. CRM may be used with past, present or potential customers. The concepts, procedures, and rules that a corporation follows when communicating with its consumers are referred to as CRM. This complete connection covers direct contact with customers, such as sales and service-related operations, forecasting, and the analysis of consumer patterns and behaviors, from the perspective of the company. According to Gartner, the global CRM market size is estimated at $69 billion in 2020.
Dartmouth(/ˈdɑːrtməθ/) is a town andcivil parishin theEnglishcounty ofDevon. It is atourist destinationset on the western bank of the estuary of theRiver Dart, which is a long narrow tidalriathat runs inland as far asTotnes. It lies within theSouth Devon Area of Outstanding Natural BeautyandSouth Hamsdistrict, and had a population of 5,512 in 2001,reducing to 5,064 at the2011 census.There are twoelectoral wardsin theDartmoutharea (Townstal& Kingswear). Their combined population at the above census was 6,822