Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
CRM systems compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. They allow businesses to learn more about their target audiences and how to best cater for their needs, thus retaining customers and driving sales growth. CRM may be used with past, present or potential customers. The concepts, procedures, and rules that a corporation follows when communicating with its consumers are referred to as CRM. This complete connection covers direct contact with customers, such as sales and service-related operations, forecasting, and the analysis of consumer patterns and behaviors, from the perspective of the company. According to Gartner, the global CRM market size is estimated at $69 billion in 2020.
Gainsborough is a market town in the West Lindsey district of Lincolnshire, England. The population of the town was 20,842 at the 2011 census. It is situated on the River Trent, 18 miles (29 km) north-west from the city and county town of Lincoln, 15 miles (24 km) south-west of Scunthorpe, and 35 miles (56 km) east of Sheffield. At one time it served as an important port with trade downstream to Hull, and was the most inland port in England, being more than 55 miles (90 km) from the North Sea.