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CRM
Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.[1]
CRM systems compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media.[2] They allow businesses to learn more about their target audiences and how to best cater for their needs, thus retaining customers and driving sales growth.[3] CRM may be used with past, present or potential customers. The concepts, procedures, and rules that a corporation follows when communicating with its consumers are referred to as CRM. This complete connection covers direct contact with customers, such as sales and service-related operations, forecasting, and the analysis of consumer patterns and behaviors, from the perspective of the company.[4] According to Gartner, the global CRM market size is estimated at $69 billion in 2020.[5][6]
Lutterworth is a market town and civil parish in the Harborough district of Leicestershire, England. The town is located in southern Leicestershire, close to the borders with Warwickshire and Northamptonshire. It is located 6.4 miles (10.3 kilometres) north of Rugby, Warwickshire and 12 miles (19 kilometres) south of Leicester.
At the 2011 UK census, the civil parish of Lutterworth had a population of 9,353.[2] The built up area of Lutterworth, which also includes the adjacent village of Bitteswell had a population of 9,907.[3]
