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Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
Aylsham (/ˈeɪlʃəm/ or /ˈeɪlsəm/) is a historic market town and civil parish on the River Bure in north Norfolk, England, nearly 9 mi (14 km) north of Norwich. The river rises near Melton Constable, 11 miles (18 km) upstream from Aylsham and continues to Great Yarmouth and the North Sea, although it was only made navigable after 1779, allowing grain, coal and timber to be brought up river.
The town is close to large estates and grand country houses at Blickling, Felbrigg, Mannington and Wolterton, which are important tourist attractions.
The civil parish has an area of 4,329 acres (17.52 km2) and in the 2001 census had a population of 5,504 increasing to a population of 6,016 at the 2011 census. For the purposes of local government, the parish falls within the district of Broadland.[2]
