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Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
The Borough of Basildon is a local government district in south Essex in the East of England, centred on the town of Basildon. It was formed as the Basildon District on 1 April 1974 from the former area of Basildon Urban District and the part of Thurrock Urban District that was within the Basildon New Town. The population of the district as of 2010 is about 172,000. The local authority is Basildon Borough Council. The council made an application for borough status in February 2010 and this was given approval that year, with Mo Larkin becoming the first mayor in October.[1][2]
