Banner Default Image

Customer Coordinator

Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.

Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.

Key takeaways:

A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.

A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.

As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.

​The Metropolitan Borough of Bolton /ˈboʊltən/ (About this soundlisten) is a metropolitan borough of Greater Manchester, England, named after its largest town, Bolton, but covering a far larger area which includes Blackrod, Farnworth, Horwich, Kearsley, Westhoughton, and part of the West Pennine Moors. It has a population of 276,800.

​

The boundaries were set by the Local Government Act 1972, and cover eight former local government districts; seven Urban Districts from the administrative county of Lancashire, and the County Borough of Bolton. The metropolitan districts of Bury, Salford and Wigan lie to the east, south and west respectively; and the unitary authority of Blackburn with Darwen and the non-metropolitan district of Chorley in Lancashire to the north and north-west.