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Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
Brighouse (/ˈbrɪɡhaʊs/[2][3][4][5], locally also /ˈbrɪɡaʊs/[6]) is a town within the metropolitan borough of Calderdale, in West Yorkshire, England. Historically within the West Riding of Yorkshire, it is situated on the River Calder,[7] 4 miles (6.4 km) east of Halifax. It is served by Junction 25 of the M62 motorway and Brighouse railway station on the Caldervale Line and Huddersfield Line. In the town centre is a mooring basin on the Calder and Hebble Navigation. The United Kingdom Census 2001 gave the Brighouse / Rastrick subdivision of the West Yorkshire Urban Area a population of 32,360.[8] The Brighouse ward of Calderdale Council gave a population of 11,195 at the 2011 Census.[9] Brighouse has a HD6 postcode.
The name Brighouse (or "Bridge House") originates from a building on (or close to) the bridge over the River Calder. In its early history, it was a hamlet of the nearby village of Rastrick.
Brighouse is twinned with Lüdenscheid in Germany, the link beginning with an exchange by Brighouse Children's Theatre in 1950 followed by a civic twinning charter in 1960.[10
