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Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
Burton Joyce (/bɜːrtən ˈdʒɔɪs/) is a large village and civil parish in the Gedling district of Nottinghamshire, England, 7 miles (11 km) east of Nottingham, between Stoke Bardolph to the south and Bulcote to the north-east. The A612 links it to Carlton and Netherfield to the south-west and Lowdham to the north-east. Initially the site of an Iron age fort, it was occupied by Norman nobility, who founded St Helen's Church. From being a farming community, Burton Joyce grew in the early Industrial Revolution, earning repute up to the 1920s for its textile products. Many of its 3,500 inhabitants (census 2021;[1] up from 3,443 in 2011)[2] commute to work in Nottingham. It forms with Stoke Bardoph and Bulcote the Trent Valley ward of Gedling, with two councillors.
