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Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
​Burton upon Trent, also known as Burton-on-Trent or simply Burton, is a market town in Staffordshire, England, close to the border with Derbyshire. In 2011, it had a population of 72,299.[2] The demonym for residents of the town is 'Burtonian'. Burton is 11 miles (18 km) southwest of Derby, 27 miles (43 km) northwest of Leicester, 28 miles (45 km) west-southwest of Nottingham and 20 miles (32 km) south of the southern entrance to the Peak District National Park.
Burton is known for brewing.[3] The town originally grew up around Burton Abbey. Burton Bridge was also the site of two battles, in 1322 when Edward II defeated the rebel Earl of Lancaster and 1643 when royalists captured the town during the First English Civil War. William Lord Paget and his descendants were responsible for extending the manor house within the abbey grounds and facilitating the extension of the River Trent Navigation to Burton. Burton grew into a busy market town by the early modern period.
The town is served by Burton-on-Trent railway station. The town was also the start and terminus of the now defunct South Staffordshire Line which linked it to Lichfield, Walsall, Dudley and Stourbridge.
