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Customer Coordinator

Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.

Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.

Key takeaways:

A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.

A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.

As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.

​Buxton is a spa town in Derbyshire, in the East Midlands region of England. It has the highest elevation – about 1,000 feet (300 m) above sea level – of any market town in England.[1][nb 1] Close to the county boundary with Cheshire to the west and Staffordshire to the south, Buxton is described as "the gateway to the Peak District National Park".[1] A municipal borough until 1974, Buxton was then merged with other localities lying primarily to the north, including Glossop, to form the local government district and borough of High Peak within the county of Derbyshire. It is also near to Greater Manchester. The population of the town was 22,115 at the 2011 Census.

Buxton landmarks include Poole's Cavern, an extensive limestone cavern open to the public, and St Ann's Well, fed by the geothermal spring bottled and sold internationally by Buxton Mineral Water Company. Also in the town is the Buxton Opera House, which hosts several music and theatre festivals each year. The Devonshire Campus of the University of Derby is housed in one of the town's historic buildings.

Buxton is twinned with two towns: Oignies in France and Bad Nauheim in Germany.[2]

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