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Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
​Cambridgeshire (abbreviated Cambs.)[note 1] is a county in the East of England, bordering Lincolnshire to the north, Norfolk to the north-east, Suffolk to the east, Essex and Hertfordshire to the south, and Bedfordshire and Northamptonshire to the west. The city of Cambridge is the county town. Modern Cambridgeshire was formed in 1974 through the amalgamation of two older counties: Cambridgeshire and Isle of Ely, comprising the historic county of Cambridgeshire (including the Isle of Ely); and Huntingdon and Peterborough, comprising the historic county of Huntingdonshire and the Soke of Peterborough, which historically had been part of Northamptonshire. Cambridgeshire contains most of the region known as Silicon Fen.
The county is now divided between Cambridgeshire County Council and Peterborough City Council, which since 1998 has formed a separate unitary authority. In the county there are five district councils, Cambridge City Council, East Cambridgeshire District Council, Fenland District Council, Huntingdonshire District Council and South Cambridgeshire District Council.[4]
