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Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
Canary Wharf is an area of London, England, located near the Isle of Dogs in the London Borough of Tower Hamlets. Canary Wharf is defined by the Greater London Authority as being part of London's central business district, alongside Central London.[1] Alongside the City of London, it constitutes one of the main financial centres in the United Kingdom and the world,[2] containing many high-rise buildings including the third-tallest in the UK, One Canada Square,[3] which opened on 26 August 1991.[4]
Developed on the site of the former West India Docks in East London, Canary Wharf contains around 16,000,000 sq ft (1,500,000 m2) of office and retail space. It has many open areas and gardens, including Canada Square, Cabot Square, Westferry Circus, Jubilee Park, and Crossrail Place Roof Garden. Together with Heron Quays and Wood Wharf, it forms the Canary Wharf Estate, around 97 acres (39 ha) in area.
