Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
​Castleford is a town within the City of Wakefield district, West Yorkshire, England. It had a population of 45,106 at a 2021 population estimate.[1] Historically in the West Riding of Yorkshire, to the north of the town centre the River Calder joins the River Aire and the Aire and Calder Navigation. It is located north east of Wakefield, north of Pontefract and south east of Leeds. Castleford is the largest town in the Wakefield district after Wakefield itself.
The town is the site of a Roman settlement. Within the historical Municipal Borough of Castleford are the suburbs of Airedale, Cutsyke, Ferry Fryston, Fryston Village, Glasshoughton, Half Acres, Hightown, Lock Lane, Townville, Wheldale and Whitwood.
Castleford is home to the rugby league Super League team Castleford Tigers.