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Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
Chatteris /ˈtʃætɛrɪs/ is a market town and civil parish in the Fenland district of Cambridgeshire, England, situated in The Fens between Huntingdon, March and Ely. The town is in the North East Cambridgeshire parliamentary constituency.
The parish of Chatteris is large, covering 6,099 hectares, and for much of its history was a raised island in the low-lying wetland of the Fens. Mentioned in the Domesday Book of 1086, the town has evidence of settlement from the Neolithic period.[1] After several fires in the 18th and 19th centuries, the majority of the town's housing dates from the late Victorian period onwards, with the tower of the parish church the only medieval building remaining.
Following the draining of the Fens, beginning in the 17th century and completed in the 19th century, the town's economy has been based on agriculture and related industry. Due to its proximity to Cambridge, Huntingdon and Peterborough, the town has emerged as a commuter town. The town had a population of 11,011 at the time of the United Kingdom Census 2021.
