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Customer Coordinator

Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.

Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.

Key takeaways:

A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.

A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.

As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.

​Corby is a town and borough in the county of Northamptonshire, England.

It is located 23 miles (37 km) north-east of the county town, Northampton. At the 2011 Census the town had a population of 54,927[1] and the borough had a population of 61,255.[2] Figures released in March 2010 revealed that Corby has the fastest growing population in both Northamptonshire and the whole of England. The borough of Corby borders onto the borough of Kettering, the district of East Northamptonshire, the district of Harborough and the unitary authority county of Rutland. The town was at one time known locally as "Little Scotland" due to the large number of Scottish workers who came to Corby for its steelworks. Recently, Corby has undergone a large regeneration process with the opening of Corby railway station and Corby International Pool in 2009 and the Corby Cube building opening in 2010. This is home to Corby Borough Council offices and also houses a 450-seat theatre, a public library and other community amenities.

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