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Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
Dartford is the principal town in the Borough of Dartford, Kent, England.[2] It is located 18 mi (29 km) south-east of Central London and is situated adjacent to the London Borough of Bexley to its west. To its north, across the Thames estuary, is Thurrock in Essex, which can be reached via the Dartford Crossing. To its east lies the Borough of Gravesham and to the south the district of Sevenoaks. It had a population of 51,240.
The town centre lies in a valley through which the River Darent flows[2] and where the old road from London to Dover crossed: hence the name, which derives from Darent + ford. Dartford became a market town in medieval times and, although today it is principally a commuter town for Greater London, it has a long history of religious, industrial and cultural importance. It is an important rail hub; the main through-road now by-passes the town itself.
