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Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
Driffield, also known as Great Driffield (neighbouring Little Driffield), is a market town and civil parish in the East Riding of Yorkshire, England. The civil parish is formed by the town of Driffield and the village of Little Driffield. By road, it is 53 miles (85 km) north-east of Leeds, 29 miles (47 km) east of York and 23 miles (37 km) north of Hull.
Driffield, being near the centre of the Yorkshire Wolds, is named The Capital of the Wolds.[2]
According to the 2011 UK census, Driffield parish had a population of 13,080,[1] an increase on the 2001 UK census figure of 11,477.[3]
The town was listed in the 2019 Sunday Times report on the Best Places to Live in northern England.[4]
