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Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
East Grinstead (/ˈɡrɪnstɛd, -stɪd/[2]) is a town in West Sussex, England, near the East Sussex, Surrey, and Kent borders, 27 miles (43 km) south of London, 21 miles (34 km) northeast of Brighton, and 38 miles (61 km) northeast of the county town of Chichester. Situated in the northeast of the county, the civil parish has an area of 2,443.45 hectares (6,037.9 acres). The population at the 2011 Census was 26,383.[3]
Nearby towns include Crawley and Horley to the west, Tunbridge Wells to the east and Redhill and Reigate to the northwest. The town is contiguous with the village of Felbridge to the northwest. Until 1974 East Grinstead was in East Sussex, before joining with Haywards Heath and Burgess Hill as the Mid-Sussex district of West Sussex.
The town is on the Greenwich Meridian. It has many historic buildings, and the Weald and Ashdown Forest lie to the south-east.
