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Customer Coordinator

Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.

Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.

Key takeaways:

A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.

A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.

As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.

​Fleet is a town and civil parish in the Hart District of Hampshire, England, centred 38.2 miles (61.5 km) WSW of London and 13 miles (21 km) east of Basingstoke. It is the major town of the Hart District, and has large technology business areas, fast rail links to London, and is well connected to the M3. The Fleet built-up area has a total population of 42,835,[2] and includes the contiguous parishes of Church Crookham, Crookham Village, Dogmersfield, and Elvetham Heath. The town has a prominent golf club, an annual half marathon, an athletics club, and four football clubs. The nearby service station on the motorway is named after the town.

Hart, of which Fleet is the main town, was voted the best place to live in the UK by the Halifax Quality of Life study in 2011, 2012,[3] 2013,[4] 2014, 2015, and again in 2017,[5] above areas such as Elmbridge in Surrey and Wokingham in Berkshire.[6] This is due to the highly affluent majority of the population, better weather and health conditions, high levels of access to leisure space, and the town's surrounding countryside which includes woodlands and the Basingstoke Canal.[5]

Local landmarks include Fleet Pond, the largest freshwater lake in Hampshire, and a High Street with many Victorian and Edwardian buildings. Fleet holds a weekly Saturday market in Gurkha Square.

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