Banner Default Image

Customer Coordinator

Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.

Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.

Key takeaways:

A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.

A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.

As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.

​Gedling is a village and former civil parish which gives its name to the larger Borough of Gedling in Nottinghamshire, England. It lies 4 miles (6.4 km) north-east of Nottingham city centre. The parish was abolished in 1935 and absorbed into the urban district of Carlton, which in turn was abolished in 1974 on the creation of borough of Gedling. The population of the Gedling ward at the 2011 census was 6,817[1] and 111,787 for the district.[2] Gedling was recorded in the Domesday Book and is still a distinct settlement, although residential, commercial and industrial growth in the wider borough of Gedling and the neighbouring city of Nottingham, boroughs of Broxtowe and Rushcliffe and district of Ashfield (as well as the Derbyshire boroughs of Amber Valley and Erewash, which have become increasingly urban around Nottingham) means it can be difficult to distinguish the village of Gedling from the nearby town of Carlton, with which it has become contiguous.

Gedling was first settled around Saxon times, when the Saxon chief Gedl (hence the name Gedling, coming from the chief "Gedl" and "Ing" being Saxon for People, Gedl-Ing meaning "Gedl's People") sailed up the River Trent, and then up the Little Ouse dyke, until he could get no further upstream. He landed at the spot which is thought to be the present-day site of All Saints' Church. Gedling has had several versions of its name including Ghellinge, Gedlinga, Geddlings, and Gettang.

Despite being a fairly small place, Gedling gives its name to the local borough council which has its offices in nearby Arnold, and also to the local parliamentary constituency, which covers the suburbs to the east of Nottingham, including Arnold and Carlton. Village pubs are the Gedling Inn (once the Chesterfield Arms) and The Willowbrook on Main Road.

Latest jobs