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Customer Coordinator

Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.

Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.

Key takeaways:

A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.

A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.

As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.

​Glossop is a market town in the High Peak, Derbyshire, England, 12 miles (19 km) east of Manchester, 24 miles (39 km) northwest of Sheffield and 32 miles (51 km) north of the county town, Matlock, near Derbyshire's borders with Cheshire, Greater Manchester, South Yorkshire and West Yorkshire. It is between 150 and 300 metres (492 and 984 ft) above mean sea level, and lies just outside the Peak District National Park.

Historically, the name Glossop refers to the small hamlet that gave its name to an ancient parish recorded in the Domesday Book of 1086, and then the manor given by William I of England to William Peverel. A municipal borough was created in 1866, and the unparished urban area within two local government wards.[1] The area now known as Glossop approximates to the villages that used to be called Glossopdale, on the lands of the Duke of Norfolk. Originally a centre of wool processing, Glossop rapidly expanded in the late 18th century when it specialised in the production and printing of calico, a coarse cotton, and became a mill town with many chapels and churches, its fortunes tied to the cotton industry.

Architecturally, the area is dominated by buildings constructed of the local sandstone. There remain two significant former cotton mills and the Dinting railway viaduct. Glossop has transport links to Manchester, making the area popular for commuters.

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