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Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
Hemel Hempstead (/ˈhɛməl ˈhɛmpstɪd/) is a town in the Dacorum district in Hertfordshire, England. It is 24 miles (39 km) northwest of London, and is part of the Greater London Urban Area. The population at the 2011 census was 97,500.[1]
Developed after the Second World War as a new town, it has existed since the 8th century and was granted its town charter by Henry VIII in 1539. Nearby towns are Watford, St Albans and Berkhamsted.
