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Customer Coordinator

Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.

Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.

Key takeaways:

A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.

A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.

As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.

​Holdingham is a hamlet in the civil parish and built-up area of Sleaford, in the North Kesteven district of Lincolnshire, England. It is bisected by Lincoln Road (B1518) which joins the A17 and A15 roads immediately north of the settlement; those roads connect it to Lincoln, Newark, Peterborough and King's Lynn. Sleaford railway station is on the Nottingham to Skegness (via Grantham) and Peterborough to Lincoln Lines.

Prehistoric and Romano-British artefacts have been uncovered around Holdingham. There was an early and middle Saxon settlement, which appears to have disappeared in the 9th century. The current settlement's Old English name suggests a pre-conquest origin, though it was not mentioned in the Domesday Book and appears to have formed part of the Bishop of Lincoln's manor of New Sleaford. Holdingham probably functioned as the agricultural focus of the manor, while New Sleaford (0.9 miles or 1.5 km south) was encouraged to expand as a commercial centre. The land was ceded to the Crown in 1540 and was acquired by Robert Carre in 1559; it passed through his family and then, through marriage, to the Earls (later Marquesses) of Bristol, who owned almost all of the land. Enclosed in 1794, it remained a small, primarily agricultural settlement well into the 20th century.

The late 20th century brought substantial change. Holdingham Roundabout was built immediately north of the hamlet in 1975 as part of the A17 bypass around Sleaford; the roundabout also accommodated the A15 bypass which opened in 1993. After Lord Bristol sold the agricultural land around the hamlet, major residential development began; private suburban housing estates were completed either side of Lincoln Road between Sleaford and Holdingham in the 1990s and early 2000s. The hamlet thereby merged into Sleaford's urban area. Further developments took place in the 2010s and more housing has been approved for building in the 2020s on land between Holdingham and The Drove to the south-west.

Holdingham had its own chapel in the Middle Ages, but this was abandoned c. 1550; its site has not been identified securely. It has had a public house since at least the early 19th century, serving drovers bringing their cattle from Scotland to London. The hamlet now has petrol filling stations on the roundabout and Lincoln Road, as well as fast food restaurants, a hotel, a café and a nursing home – all opened since the middle of the 20th century. The nearest schools and other public services are in Sleaford. The hamlet was anciently part of the parish of New Sleaford; in 1866, the civil parish of Holdingham was established but in 1974 was merged into Sleaford civil parish. The hamlet now lends its name to a ward in North Kesteven, although the boundaries differ from those of the old parish. The ward had a population of 2,774 in 2011.

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