Jobs
Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
Ilkeston is a town in the Borough of Erewash, Derbyshire, England, on the River Erewash, from which the borough takes its name, with a population at the 2011 census of 38,640.[2] Its major industries, coal mining, iron working and lace making/textiles, have now all but disappeared.
The town is close to both Derby and Nottingham and is near the M1 motorway and the border with Nottinghamshire. The eastern boundary of Ilkeston is only two miles from Nottingham's western edge and it is part of the Nottingham Urban Area.
