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Customer Coordinator

Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.

Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.

Key takeaways:

A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.

A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.

As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.

​Leasingham is a village and civil parish in the North Kesteven district of Lincolnshire, England. It is situated less than 2 miles (3 km) north from Sleaford, and just off the A15. The hamlet of Roxholm lies to the north. When combined with Rauceby figures, there are a total of 916 households as of 2011.[1] The population of the civil parish at the 2011 census was 1,584.[2]

The B1209 passes through the village to join the A153 further east, passing across Leasingham Moor. Close by to the west is RAF Cranwell. The A15 used to run through the village on Captain's Hill until the 1950s.

Captain's Hill takes its name from the local landowner, Captain Richard Wharton-Myddleton, who had been an ensign at the battle of Waterloo. He lived in Leasingham Hall (built about 1836) now a Grade II listed house.[3] On 4 January 2022, this hall had a renovation to transform it into 6 flats, however work could not begin initially due to safety concerns over tree preservation.[4]

Captain's Hill, Leasingham, with St Andrew's church

Other buildings in the village include the church of St Andrews, a Wesleyan chapel, manor house, village hall and a row of alms houses. The local school is St Andrew's C.E. Primary School, which partners with Carre's Grammar School using its Outreach programme.[5] The playing fields include a bowls club and cricket pitch.

Amenities include the Duke of Wellington public house, Busy Bees Preschool, a post office shop, corner shop, farm shop, and two hairdressers.

A local bus service runs every hour to Sleaford, with links to Lincoln, Grantham, Nottingham and Skegness.[6]

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