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Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
Leicestershire (/ˈlɛstərʃər, -ʃɪər/ (About this soundlisten); postal abbreviation Leics.) is a landlocked county in the English Midlands, being within the East Midlands. The county borders Nottinghamshire to the north, Lincolnshire to the north-east, Rutland to the east, Northamptonshire to the south-east, Warwickshire to the south-west, Staffordshire to the west, and Derbyshire to the north-west. The border with most of Warwickshire is Watling Street, the modern A5 road.
Leicestershire takes its name from the city of Leicester located at its centre and administered separately from the rest of the county. The ceremonial county – the non-metropolitan county plus the city of Leicester – has a total population of just over 1 million (2016 estimate), more than half of which lives in the Leicester Urban Area.
Leicestershire remains the only county in England other than Greater London that has yet to adopt an official county flag.
