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Customer Coordinator

Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.

Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.

Key takeaways:

A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.

A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.

As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.

​Lichfield (/ˈlɪtʃfiːld/) is a cathedral city and civil parish[2] in Staffordshire, England. Lichfield is situated roughly 16 mi (26 km) north of Birmingham, 8.1 miles (13.0 km) from Rugeley, 9 miles (14 km) from Walsall, 7.9 miles (12.7 km) from Tamworth and 13 miles (21 km) from Burton Upon Trent. At the time of the 2011 Census the population was estimated at 32,219 and the wider Lichfield District at 100,700.[3]

Notable for its three-spired medieval cathedral, Lichfield was the birthplace of Samuel Johnson, the writer of the first authoritative Dictionary of the English Language. The city's recorded history began when Chad of Mercia arrived to establish his Bishopric in 669 AD and the settlement grew as the ecclesiastical centre of Mercia. In 2009, the Staffordshire Hoard, the largest hoard of Anglo-Saxon gold and silver metalwork, was found 5.9 km (3.7 mi) south-west of Lichfield.

The development of the city was consolidated in the 12th century under Roger de Clinton, who fortified the Cathedral Close and also laid out the town with the ladder-shaped street pattern that survives to this day. Lichfield's heyday was in the 18th century, when it developed into a thriving coaching city. This was a period of great intellectual activity, the city being the home of many famous people including Samuel Johnson, David Garrick, Erasmus Darwin and Anna Seward, and prompted Johnson's remark that Lichfield was "a city of philosophers".

Today, the city still retains its old importance as an ecclesiastical centre, and its industrial and commercial development has been limited. The centre of the city has over 230 listed buildings (including many examples of Georgian architecture), and preserves much of its historic character.

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