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Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
Mapperley is a residential and commercial area of north-eastern Nottingham, England. The area is bounded by Sherwood to the north-west, Thorneywood to the south and Gedling to the east.
At various periods the terms 'Mapperley' and 'Mapperley Plains' have been applied to lands, on either side of Woodborough Road (B684), from a point at the junction of Mapperley Road, north-east for a distance of some 3+3⁄4 miles (6.0 km), to that point where the road forks towards Woodborough village. The stretch of Woodborough Road from Mapperley Road to Porchester Road is called 'Mapperley Plains' on Jackson's map of 1851–66, for example.[1][2] This section considers the history of the suburb within the present day city boundary.
The origins of the city of Nottingham suburb called Mapperley seem to be found in the fourteenth century. Writing in the 1670s about lands in the lordship of Basford (i.e. west of present-day Woodborough Road) which were called cornerswong, Dr Robert Thoroton, notes:
In the time of Richard the second (reigned 1377-99), Thomas Mapurley was a considerable man at Nottingham…. He, or his posterity, became possessed of the chiefest part of these grounds, which was the occasion of them being called Maperley's Closes; and since there being a cottage-house or two, and some odd barns erected, it goes for a small Hamlet called Mapurley.[3]
