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Customer Coordinator

Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.

Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.

Key takeaways:

A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.

A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.

As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.

​Market Harborough is a market town within the Harborough district of Leicestershire, England. It is situated in the far southeast of the county, forming part of the border with Northamptonshire.

Harborough District has a population of 91,461 (2017)[1] and Market Harborough is the district's administrative headquarters.[2] It sits on the Northamptonshire-Leicestershire border. The town was formerly at a crossroads for both road and rail; however the A6 now bypasses the town to the east and the A14 which carries east-west traffic is 6 miles (9.7 km) to the south. Market Harborough railway station is served by East Midlands Railway services on the Midland Main Line with direct services north to Leicester, Nottingham, Derby and Sheffield and south to London St Pancras. Rail services to Rugby and Peterborough ended in 1966.

Market Harborough is located in an area which was formerly a part of the Rockingham Forest, a royal hunting forest used by the medieval monarchs starting with William I. Rockingham Road takes its name from the forest. The forest's original boundaries stretched from Market Harborough through to Stamford and included the settlements at Corby, Kettering, Desborough, Rothwell, Thrapston and Oundle.

The steeple of St Dionysius' Church rises directly from the street, as there is no churchyard. It was constructed in grey stone in 1300 with the church itself a later building of about 1470. Next to the church stands the Old Grammar School, a small timber building dating from 1614. The ground floor is open, creating a covered market area and there is a single room on the first floor. It has become a symbol of the town. The nearby square is largely pedestrianised and surrounded by buildings of varying styles. The upper end of the High Street is wide and contains mostly unspoiled Georgian buildings.

Market Harborough has two villages within its confines: Great Bowden lies over a hill about a mile from the town centre; Little Bowden is less than half a mile from the town centre. The three centres have largely coalesced through ribbon development and infill, although Great Bowden continues to retain a strong village identity.