Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
​Matlock is the county town of Derbyshire, England. It is situated at the south-eastern part of the Peak District, with the National Park directly to the west. The town is twinned with the French town of Eaubonne. The former spa resort of Matlock Bath lies immediately south of the town on the A6. The civil parish of Matlock Town had a population in the 2011 UK census of 9,543.[1] The population of the wider Matlock urban area (including Darley Dale, Tansley, Hackney and Matlock Bath) is approximately 20,000.
Matlock is nine miles (14 km) south-west of Chesterfield and in easy reach of the cities of Derby (19 miles), Sheffield (20 miles) and Nottingham (29 miles); the Greater Manchester conurbation is 30 miles away. Matlock is within the Derbyshire Dales district, which also includes the towns of Bakewell and Ashbourne, as well as Wirksworth. The headquarters of Derbyshire County Council are in the town.