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Customer Coordinator

Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.

Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.

Key takeaways:

A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.

A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.

As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.

​Oakham is the county town of Rutland in the East Midlands of England, 25 miles (40.2 km) east of Leicester, 28 miles (45.1 km) south-east of Nottingham and 23 miles (37.0 km) west of Peterborough. It had a population of 10,922 in the 2011 census.[1] Oakham is to the west of Rutland Water, one of Europe's largest man-made lakes, and in the Vale of Catmose. Its height above sea level ranges from 325 ft (99 m) to 400 ft (120 m).