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Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
Oswestry (/ˈɒzwəstri/ OZ-wəss-tree is a market town, civil parish and historic railway town in Shropshire, England, close to the Welsh border.[2] It is at the junction of the A5, A483 and A495 roads.
The town was the administrative headquarters of the Borough of Oswestry until that was abolished in 2009. Oswestry is the third-largest town in Shropshire, following Telford and Shrewsbury. At the 2021 Census, the population was 17,509.[3][4] The town is five miles (8 km) from the Welsh border and has a mixed English and Welsh heritage.[5]
Oswestry is the largest settlement within the Oswestry Uplands, a designated natural area and national character area.[6]
