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Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
Penistone (/ˈpɛnɪstən/ PEN-iss-tən) is a market town and civil parish in the Metropolitan Borough of Barnsley, South Yorkshire, England, which had a population of 24,760 at the 2021 census.[1] Historically in the West Riding of Yorkshire, it is 8 miles (13 km) west of Barnsley, 17 miles (27 km) north-east of Glossop, 14.2 miles (23 km) north-west of Sheffield, 27 miles (43 km) south-west of Leeds and 29 miles (47 km) east of Manchester in the foothills of the Pennines. The town is frequently noted on lists of unusual place names.
The highest point, Hartcliffe Tower, is 1,194 ft (364 m) above sea level and has views over the Woodhead bypass and the Dark Peak. The surrounding countryside is predominantly rural with farming on rich well-watered soil on mainly gentle slopes rising to the bleak moorland to the west of the town. Dry stone walls, small hamlets and farms surrounded by fields and livestock are synonymous with the area. The area is known for its rugged breed of sheep, the Whitefaced Woodland.
The market town itself stands at its highest point around St Johns Church at around 820 ft (250 m) above sea level. However, the surrounding land rises well over 1,000 ft (300 m) towards Cubley and Thurlstone Moors and out towards smaller hamlets at Carlecotes, Victoria, Dunford and Crow Edge, elevated at points above 1,200 ft (370 m). There are several vantage points around Penistone that afford panoramic views of the surrounding areas of West Yorkshire and North Derbyshire.
