Jobs
Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
​Radcliffe-on-Trent is a village and civil parish in the Rushcliffe borough of Nottinghamshire, England. The population of the civil parish at the Census 2011 was 8,205, falling slightly at the Census 2021 to 8,144.
Radcliffe has a population of about 8,000. It is to the east of Nottingham, close to but not part of the Greater Nottingham built-up area. However, the Greater Nottingham Partnership sees the whole of Rushcliffe as part of the conurbation.
The village lies on the south bank and cliff overlooking the River Trent. The "Rad" part of its name is a corruption of the Old English for red, in reference to the dark red colour of the cliffs, which are formed of Triassic red shale with gypsum banding.
Nearby places are Shelford, East Bridgford, Holme Pierrepont and Stoke Bardolph.
