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Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
​Romford is a large town in East London, England, 14 miles (23 km) northeast of Charing Cross. Part of the London Borough of Havering, the town is one of the major metropolitan centres of Greater London identified in the London Plan.[2]
Historically part of the ancient parish of Hornchurch in the Becontree hundred of Essex, it has been a market town since 1247. It formed the administrative centre of the liberty of Havering until that liberty was dissolved in 1892, and became a civil parish of its own in 1849.[3][4] Good road links to London and the opening of the railway station in 1839 were key to the development of the town.[3] The economic history of Romford is characterised by a shift from agriculture to light industry and then to retail and commerce.[3]
As part of the suburban growth of London throughout the 20th century, Romford significantly expanded and increased in population, becoming a municipal borough in 1937. In 1965, following reform of local government in London, it merged with the Hornchurch Urban District to form the London Borough of Havering, and was incorporated into Greater London.[5][6][7] Today, it is one of the largest commercial, retail, entertainment and leisure districts in London and has a well-developed night-time economy.[8][9] The population of Romford, as of the 2011 census, was 122,854.[10]
