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Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
The Metropolitan Borough of Rotherham is a metropolitan borough of South Yorkshire, England. It is named after its largest town, Rotherham, but also spans the outlying towns of Maltby, Swinton, Wath-upon-Dearne, Dinnington and also the villages of Rawmarsh and Laughton. A large valley also spans the entire borough. Locally known as the Rother Valley.
The district was formed on 1 April 1974, under the Local Government Act 1972, as a merger of the County Borough of Rotherham, with Maltby, Rawmarsh, Swinton and Wath-upon-Dearne urban districts along with Rotherham Rural District and Kiveton Park Rural District.
Rotherham Metropolitan Borough Council is one of the safest Labour councils in the United Kingdom, although the number of Labour council seats dropped from 92% to 79% in 2014 following the Rotherham child sexual exploitation scandal.[2]
