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Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
Ruddington (/ˈrʌdɪŋtən/) is a large village in the Borough of Rushcliffe in Nottinghamshire, England. The village is 5 miles (8 km) south of Nottingham and 11 miles (18 km) northwest of Loughborough. It had a population of 6,441 at the 2001 Census, increasing to 7,216 at the 2011 Census[3][1] and 7,674 in 2021.[2] Ruddington is twinned with Grenay, France.[4]
The village residents have previously conducted high-profile campaigns in an attempt to retain the rural identity as a village and prevent it being subsumed into the adjoining suburban village of Clifton and town of West Bridgford. It maintains this through a variety of local amenities such as several shops, schools, public houses, community centre, village hall and churches within the village centre.[5]
