Jobs
Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
Ruskington is a village and civil parish in the North Kesteven district of Lincolnshire, England, located approximately 4 miles (6.4 km) north of Sleaford on the north–south B1188 road and slightly north of the A153 road. The village contains approximately 2,200 dwellings and is approximately 1 mile (1.6 km) in length, measured from east to west. The population of the civil parish was 5,169 at the 2001 census, increasing to 5,637 at the 2011 census.[2]
