Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
Sawston is a large village in Cambridgeshire in England, situated on the River Cam about seven miles (11 km) south of Cambridge with a population of 7,271.[1]
The village has historical roots dating back to medieval times and has landmarks such as Sawston Hall, a Grade I listed Tudor manor house, and St. Mary's Church, which dates back to the 13th century.
It is best known for its once notable paper and leather industry dating back to the 17th century and the opening of the first village college, Sawston Village College, in 1930.