Jobs
Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
​Stroud is a market town and civil parish in Gloucestershire, England. It is the main town in Stroud District. The town's population was 13,500 in 2021.[1]
Below the western escarpment of the Cotswold Hills, at the meeting point of the Five Valleys, the town is noted for its steep streets. The Cotswold Area of Outstanding Natural Beauty surrounds the town, and the Cotswold Way path passes by it to the west. It lies 10 miles (16 km) south of the city of Gloucester, 14 miles (23 km) south-southwest of Cheltenham, 13 miles (21 km) west-northwest of Cirencester and 26 miles (42 km) north-east of the city of Bristol. London is 91 miles (146 km) east-southeast of Stroud and the Welsh border at Whitebrook, Monmouthshire, is 19 miles (31 km) to the west. Not part of the town itself, the civil parishes of Rodborough and Cainscross form part of Stroud's urban area.
Stroud acts as a centre for surrounding villages and market towns including Amberley, Bisley, Bussage, Chalford, Dursley, Eastcombe, Eastington, King's Stanley, Leonard Stanley, Minchinhampton, Nailsworth, Oakridge, Painswick, Randwick, Selsley, Sheepscombe, Slad, Stonehouse, Brimscombe & Thrupp, Whiteshill and Woodchester.[2][better source needed]
In March 2021 The Sunday Times named Stroud the best place to live in the UK, citing the town's abundance of green spaces, independent spirit, and school quality.
