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Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
Swindon (/ˈswɪndən/ (listen)) is the largest town in Wiltshire, South West England, lying between Bristol, 35 miles (56 kilometres) to the west, and Reading, the same distance to the east. The town is 71 miles (114 km) west of London. The population of the Swindon built-up area was 185,600 in 2011.[1]
The Town Development Act 1952 led to a major increase in its population.[2]
Swindon railway station is on the line from London Paddington to Bristol. Swindon Borough Council is a unitary authority, independent of Wiltshire Council since 1997. Residents of Swindon are known as Swindonians. The town is home to the offices of English Heritage, the Historic England Archive (formerly the National Monuments Record Centre) and the headquarters of the National Trust (all three are on parts of the site of the former Great Western Railway's Swindon Works), and the head office of the Nationwide Building Society.
