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Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
​Thetford is a market town and civil parish in the Breckland district of Norfolk, England. It is on the A11 road between Norwich and London, just east of Thetford Forest. The civil parish, covering an area of 29.55 km2 (11.41 sq mi), has a population of 24,340.[1]
There has been a settlement at Thetford since the Iron Age, and parts of the town predate the Norman Conquest; Thetford Castle was established shortly thereafter. Roger Bigod founded the Cluniac Priory of St Mary in 1104, which became the largest and most important religious institution in Thetford. The town was badly hit by the dissolution of the monasteries, including the castle's destruction, but was rebuilt in 1574 when Elizabeth I established a town charter. After World War II, Thetford became an "overspill town", taking people from London, as a result of which its population increased substantially.[2] Thetford was the headquarters of Tulip International, large-scale manufacturers of bacon, beef and pork until its closure in 2010.
Thetford railway station is served by the Breckland line and is one of the best surviving pieces of 19th century railway architecture in East Anglia.
