Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
Wallingford (/ˈwɒlɪŋfərd/) is a historic market town and civil parish on the River Thames in Oxfordshire, England, 12 miles (19 km) north of Reading, 13 miles (21 km) south of Oxford and 11 miles (18 km) north west of Henley-on-Thames. Although belonging to the historic county of Berkshire, it is within the ceremonial county of Oxfordshire for administrative purposes (since 1974) as a result of the 1972 Local Government Act. The population was 11,600 at the 2011 census.[1]
The town has played an important role in English history starting with the surrender of Stigand to William the Conqueror in 1066, which led to his taking the throne and the creation of Wallingford Castle. The castle and the town enjoyed royal status and flourished for much of the Middle Ages. The Treaty of Wallingford, which ended a civil war known as The Anarchy between King Stephen and Empress Matilda, was signed there. The town then entered a period of decline after the arrival of the Black Death and falling out of favour with the Tudor monarchs before being called on once again during the English Civil War. Wallingford held out as the last remaining Royalist stronghold in Berkshire before surrendering after a 16-week siege. Fearing that Wallingford Castle could be used in a future uprising, Oliver Cromwell ordered its destruction.
Since then Wallingford has become a market town and centre of local commerce. At the centre of the town is a market square with the war memorial and Wallingford Town Hall to the south, the Corn Exchange theatre to the east and numerous shops around the edges. Off the square there are alleyways and streets with more shops and a number of historic inns.[2] Although it was a small town, Wallingford once had 14 churches; now, there are three ancient churches within the Parish of St Mary-le-More and St Leonard, a modern Roman Catholic church, a Quaker Meeting House dating from 1724 and Baptist, Methodist and community churches.