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Customer Coordinator

Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.

Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.

Key takeaways:

A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.

A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.

As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.

​Wellingborough (/ˈwɛlɪŋbərə/ WEL-ing-bər-ə) is a large market town in the Wellingborough district of Northamptonshire, England, 11 miles (18 km) from Northampton on the north side of the River Nene.[3][4]

Originally named "Wendelingburgh" (the stronghold of Wændel's people),[5] the Anglo-Saxon settlement is mentioned in the Domesday Book as "Wendelburie". The town was granted a royal market charter in 1201 by King John.[6]

At the 2011 census, the town had a population of 49,128.[1] The Borough Council of Wellingborough has its offices in the town centre.[7] The town is twinned with Niort in France, and with Wittlich in Germany.

The town is predicted to grow by 30 per cent under the Milton Keynes South Midlands (MKSM) study, and the government has identified Wellingborough as one of several towns in Northamptonshire where growth in jobs and housing will be directed.[8] The area will see an addition of around 10,000 homes by 2031, mainly to the east of the town.[9] Wellingborough, along with Corby and Kettering together comprise the core of the North Northamptonshire growth area, coordinated by the North Northamptonshire Joint Planning and Delivery.[10] The town also has a growing commuter population as it is on the Midland Main Line railway, operated by East Midlands Railway, with trains to London St Pancras International taking under an hour, and an interchange with Eurostar services.[11]

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