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Debt Control Officer

ADebt Collector, or Collection Specialist, work with customers to collect their outstanding debts to an organization. Their duties include organizing and keeping track of customer’s outstanding debt accounts, contacting debtors to learn more about their payment status and negotiating payments and payment plans with customers.

Debt Collector

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Debt Collector duties and responsibilities

A Debt Collector may need to research information about debtors, including finding out details like new addresses and other contact information. They attempt to obtain payment and will often negotiate partial payments. Some other responsibilities of a Debt Collector include:

  • Manage multiple delinquent accounts for debt collection efforts.

  • Keep track of assigned accounts to identify outstanding debts.

  • Plan a course of action to recover outstanding payments.

  • Negotiate payoff deadlines or payment plans.

  • Handle questions or complaints.

  • Investigate and resolve discrepancies in payments or accounts.

​Ilkeston is a town in the Borough of Erewash, Derbyshire, England, on the River Erewash, from which the borough takes its name, with a population at the 2011 census of 38,640.[2] Its major industries, coal mining, iron working and lace making/textiles, have now all but disappeared.

The town is close to both Derby and Nottingham and is near the M1 motorway and the border with Nottinghamshire. The eastern boundary of Ilkeston is only two miles from Nottingham's western edge and it is part of the Nottingham Urban Area.

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