Facility management, or facilities management, (FM) is a professional management discipline focused on the efficient and effective delivery of logistics and other support services related to real property, it encompasses multiple disciplines to ensure functionality, comfort, safety and efficiency of the built environment by integrating people, place, process and technology, as defined by the International Organization for Standardization (ISO). The profession is certified through Global Facility Management Association (Global FM) member organizations.
Since 2009, Global FM has sponsored an annual World Facilities Management Day, "World FM Day".
Haverhill (/ˈheɪvərhɪl/ HAY-vər-hil, /ˈheɪvrɪl/ HAYV-ril) is a market town and civil parish in the county of Suffolk, England, next to the borders of Essex and Cambridgeshire. It lies about 14 miles (23 km) southeast of Cambridge and 47 miles (76 km) northeast of central London.