Facility management, or facilities management, (FM) is a professional management discipline focused on the efficient and effective delivery of logistics and other support services related to real property, it encompasses multiple disciplines to ensure functionality, comfort, safety and efficiency of the built environment by integrating people, place, process and technology, as defined by the International Organization for Standardization (ISO). The profession is certified through Global Facility Management Association (Global FM) member organizations.
Since 2009, Global FM has sponsored an annual World Facilities Management Day, "World FM Day".
Norwich (/ˈnɒrɪdʒ, -ɪtʃ/ (About this soundlisten)) is a city in Norfolk, England, situated on the River Wensum in East Anglia, about 100 miles (160 km) north-east of London. A city since 1094, Norwich is the county town of Norfolk and unofficially seen as East Anglia's capital. From the late Middle Ages until the Industrial Revolution, Norwich was the largest city in England after London and one of the most important. The present-day population of the city is about 142,000.