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Field Maintenance

​Field service engineers play a crucial role in the maintenance and repair of equipment and machinery in a wide range of industries, including manufacturing, construction, and healthcare. They are responsible for troubleshooting and diagnosing problems with equipment, performing repairs and maintenance, and providing training and support to customers. They often work independently and may spend a significant amount of time traveling to customer sites.

What is a Field-Service-Engineer?

A Field Service Engineer is a skilled worker who specializes in the maintenance and repair of equipment and machinery in a wide range of industries. They are responsible for troubleshooting and diagnosing problems with equipment, performing repairs and maintenance, and providing training and support to customers. They often work independently and may spend a significant amount of time traveling to customer sites.

Who does a Field-Service-Engineer work with?

A Field Service Engineer collaborates with various stakeholders to ensure smooth operations and provide excellent customer service. They work closely with customers, internal teams such as dispatch and coordination, peers and colleagues, remote support personnel, supervisors and managers, as well as third-party vendors or contractors. This collaboration allows Field Service Engineers to understand customer needs, coordinate service calls, share knowledge, seek assistance, access specialized expertise, report progress and challenges, and ensure successful outcomes for equipment or system maintenance and support.

What does a Field-Service-Engineer do?

A Field Service Engineer is responsible for providing technical support and assistance to customers in the field. Their primary role is to ensure the efficient and effective operation of equipment or systems at customer sites. They troubleshoot, repair, and maintain the equipment, working closely with customers to identify and resolve technical issues. Field Service Engineers also assist with equipment installation, set-up, and training, ensuring proper integration and functionality.

Additionally, they may perform regular maintenance tasks, conduct safety checks, and provide documentation and records of their work. Overall, Field Service Engineers play a vital role in delivering timely and reliable technical support to ensure customer satisfaction and equipment performance.

So, What does a Field-Service-Engineer do daily?

A Field-Service-Engineer's main role may include:

Responding to service calls and visiting customer sites to diagnose and repair equipment

Performing preventative maintenance on equipment

Providing training and support to customers on the proper use and maintenance of equipment

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​Leicester (About this soundlisten) LEH-ster) is a city and unitary authority area in the East Midlands of England, and the county town of Leicestershire. The city lies on the River Soar and close to the eastern end of the National Forest. It is to the north-east of Birmingham and Coventry, south of Nottingham, and west of Peterborough.

The 2016 mid year estimate of the population of the City of Leicester unitary authority was 348,300, an increase of approximately 18,500 (Increase 5.6%) from the 2011 census figure of 329,839, making it the most populous municipality in the East Midlands region. The associated urban area is also the 11th most populous in England and the 13th most populous in the United Kingdom.

Leicester is at the intersection of two major railway lines—the north–south Midland Main Line and the east/west Birmingham to London Stansted CrossCountry line; as well as the confluence of the M1/M69 motorways and the A6/A46 trunk routes. Leicester is the home to football club Leicester City and rugby club Leicester Tigers.