Front of House (FOH) Manager
A Front of House (FOH) Manager is responsible for overseeing all customer-facing operations in a hospitality venue such as a restaurant, hotel, or event space. Their main goal is to ensure guests have a smooth, enjoyable experience from the moment they arrive until they leave.
Key Responsibilities of a Front of House Manager
1. Guest Experience
Greeting and interacting with guests to ensure satisfaction
Handling reservations, seating, and waitlists
Resolving customer complaints or concerns promptly and professionally
2. Staff Supervision
Hiring, training, and managing front-of-house staff (hosts, servers, bartenders, etc.)
Creating staff schedules and ensuring adequate coverage
Monitoring staff performance and providing feedback
3. Operational Oversight
Ensuring the dining area, bar, and reception are clean and well-presented
Coordinating with the kitchen and back-of-house teams for smooth service
Managing opening and closing procedures
4. Financial and Administrative Tasks
Managing cash handling, POS systems, and daily reports
Monitoring sales and service metrics
Assisting with budgeting and cost control
5. Health & Safety Compliance
Ensuring compliance with hygiene, health, and safety regulations
Conducting regular checks and training staff on safety protocols
Macclesfield (/ˈmækəlzfiəld/) is a market town and civil parish in the unitary authority of Cheshire East, Cheshire, England. It is sited on the River Bollin and the edge of the Cheshire Plain, with Macclesfield Forest to its east; the town lies 16 miles (26 km) south of Manchester and 38 miles (61 km) east of Chester.
Before the Norman Conquest, Macclesfield was held by Edwin, Earl of Mercia and was assessed at £8. The medieval town grew up on the hilltop around what is now St Michael's Church. It was granted a municipal charter in 1261. Macclesfield Grammar School was founded in 1502. The town had a silk-button industry from at least the middle of the 17th century and became a major silk-manufacturing centre from the mid-18th century. The Macclesfield Canal was constructed in 1826–31.
Hovis breadmakers were another Victorian employer; modern industries include pharmaceuticals, such as Astra Zeneca. Multiple mill buildings are still standing and several of the town's museums explore the local silk industry. Other landmarks include Georgian buildings such as the Town Hall and former Sunday School; St Alban's Church, designed by Augustus Pugin; and the Arighi Bianchi furniture shop.
At the 2021 census the population of the parish was 52,496 and the population of the built up area was 54,345. A person from the town is referred to as a Maxonian.[4][a]